Effective November 15th, 2009 any unit returned for repair or refund MUST first have an RMA number, and have the RMA number written on the outside of the box, or it will be considered unauthorized and refused.
Any customer return should go through you, the dealer, and it is your responsibility to contact us within the 60 day policy to obtain the RMA number if you wish to return the unit to us. Again, any package without an RMA number on the outside of the box will be considered unauthorized and refused.*
To obtain an RMA number for repairs and/or refunds, please call our Technical Service Department at 775-851-9451, option 5.
*This information is written on all warranty cards that are shipped out with the purchase of an ionizer, as well as posted on www.ionizers.org.
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