Warranty Clarifications

Lately there have been some miss-understandings about our new Limited Lifetime Warranty. In order to clarify those, we wanted to address them all at once.

The Jupiter Science warranty provides five (5) years parts and labor, from purchase date, with FREE shipping from anywhere in the USA. (Please note that if sending an ionizer in for repair from outside the USA, the customer needs to pay for all shipping costs).

Then, after 5 years from the purchase date, the customer is responsible to pay for the shipping and labor costs, while IonLife pays for all replacement parts. After 5 years from purchase there is also a guaranteed maximum of $195 on the most expensive repair. The warranty does not cover repairs caused by customer neglect or by failure to stop the build-up of calcium in hard water areas. This new policy applies to ionizers purchased after September 2009, except the Ultra Technos which has a one (1) year warranty.