The electricity produced by an ionizer always generates a certain amount of heat. In order to cool down its internal, electrical components, ionizers must have cold source water to use as a coolant. Of course, no one ever intends to run scalding, hot water through their water ionizer - but it can happen. Fortunately, our ionizers are designed with a hot water sensor, which works like the temperature gauge in your car - if the engine gets too hot, the temperature gauge goes up and it's time to pull over and let your engine cool down.
Just as the dashboard on your car alarms you when your engine is overheating, the hot water sensor installed in your ionizer will alarm you with bells and flashing lights if its source water is hotter than 86°F. Also the ionizer will automatically power down but the hot water will continue to run through.
The alarm is your warning that damage to your ionizer is about to occur. If this happens, you can save your unit from a trip to the repair shop by following the process outlined below:
Start by turning off the source water. Then, power down the unit by turning off the main power switch located on the back of your machine. After getting your source water as cold as possible, open the flow control valve on the front of your unit as far as possible. While keeping the power turned off, let the cold water pass through your ionizer to cool down the cells inside. You should run the coldest possible tap water through the ionizer's system for several minutes. Once this is done, the unit should be allowed to rest. This will give it time to cool down completely and is the best way to prevent having to send it in for repairs.
If, after following the procedure above, the lights continue to flash on the ionizer, it will be necessary to contact Technical Services at 775-851-9451 option 5, or 800-875-9025 option 5, to begin the repair process.
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