We wish you and your families a wonderful, healthy, safe holiday season, and we look forward to continuing to grow and work together in 2010.
All the Best,
Please note that IonLife will be closed on the following days:
Thursday December 24th and Friday December 25th, with normal hours resuming on Monday December 28th.
Thursday December 31st and Friday January 1st, with normal hours resuming on Monday January 4th, 2010.
Please also note that many of our staff members will be taking extra time off to spend with their families and there may be times between Christmas and New Years that we will be running on limited staff. We will continue to do our best to provide you with the customer service you have become accustomed to!
Please remember that the 60 money back guarantee is our agreement with you the dealer, as you are our customer. If your customer chooses to return a unit, it must be authorized and refunded by you to them.
If you choose to return the machine back to us, and it is within the 60 day window, you can then call our Technical Department at 1-800-875-9025 option 5, or 775-851-9451 option 5, to receive an RMA # and further instructions to process the return.
If your customer calls us directly to return a unit, they will be referred back to you.
Due to the recent increase in sales, and in the best interest of serving all of our customers, IonLife has decided to institute a cut-off time for same day shipping.
Effective November 15, 2009, all orders placed prior to 2:00PM Pacific Standard Time will ship same day, with the exception of any back-ordered items. Any order placed after 2:00PM Pacific Standard Time will be shipped no later than the following business day.
IonLife is starting to review our dealer database, and if you are receiving this email, it is because you are currently considered an active dealer. Remember, that to be considered active you must maintain $2500 in sales every calendar quarter. If you are selling top end machines that is only one unit a month!
The dealer agreement reads:
“To keep the account valid by ordering a minimum of $2500 of any product every three months. If this minimum quarterly volume requirement is not fulfilled, IonLife reserves the right to change your pricing. If no ionizer sales occur over a 6 month period, IonLife reserves the right to terminate this agreement entirely.”
If your dealership is terminated due to lack of sales, you will be required to sign a new wholesale agreement and place a new initial order of $1500 to rejoin the program.
We are pleased to announce Tiffany Burens as the latest addition to our ever growing family. She will be working in Dealer Support as well as managing all International Accounts. Tiffany comes to us with a wonderful sense of customer service and support, and has been a wonderful addition to the IonLife family. Please feel free to contact her at (775) 851-9451 x 2007 or at tiffany@ionlife.org.
Lately there have been some miss-understandings about our new Limited Lifetime Warranty. In order to clarify those, we wanted to address them all at once.
The Jupiter Science warranty provides five (5) years parts and labor, from purchase date, with FREE shipping from anywhere in the USA. (Please note that if sending an ionizer in for repair from outside the USA, the customer needs to pay for all shipping costs).
Then, after 5 years from the purchase date, the customer is responsible to pay for the shipping and labor costs, while IonLife pays for all replacement parts. After 5 years from purchase there is also a guaranteed maximum of $195 on the most expensive repair. The warranty does not cover repairs caused by customer neglect or by failure to stop the build-up of calcium in hard water areas. This new policy applies to ionizers purchased after September 2009, except the Ultra Technos which has a one (1) year warranty.
Effective November 15th, 2009 any unit returned for repair or refund MUST first have an RMA number, and have the RMA number written on the outside of the box, or it will be considered unauthorized and refused.
Any customer return should go through you, the dealer, and it is your responsibility to contact us within the 60 day policy to obtain the RMA number if you wish to return the unit to us. Again, any package without an RMA number on the outside of the box will be considered unauthorized and refused.*
To obtain an RMA number for repairs and/or refunds, please call our Technical Service Department at 775-851-9451, option 5.
*This information is written on all warranty cards that are shipped out with the purchase of an ionizer, as well as posted on www.ionizers.org.
Everyone should have received an email with the new pricing structure going into effect on October 15th. That means you have 2 more weeks to order at the old pricing. Be sure to stock up now while you can! If you did not receive the price list, please email Nicole at Nicole@ionlife.org.
IonLife/ IonWays are the only USA water ionizer companies to offer an ionizing filter that is made in the USA. The Biostone Plus is also the first filter specifically formulated for BOTH Chlorine and Chloramine removal. Plus this filter helps to remove fluoride and heavy metals. When it comes to quality nothing compares to Jupiter ionizers.
The current .1M Biostone will no longer be sold as a replacement filter. New units will still come with the standard .1M Biostone filter, until we arrange for Jupiter to include these new filter types in all ionizers.
As an introductory promotion the AOK comes with a free carry case and has a modern stainless steel finish. Inside are two filters that contain 13 different types of minerals including Tourmaline, Zeolites and Maifanshi!
The AOK will provide strong, portable ionization from any potable water source, no matter where your location. It even reduces the level of chlorine, making water taste so much better.
Due to increasing manufacturing costs, Emco Tech will be raising their prices on all ionizers. While we don’t have the new prices confirmed yet, look for an announcement regarding a price increase effective October 1st. In the meantime, be sure to take advantage of the current prices through the month of September!
About half of all the meridians originate at the fingers and extend to most parts of the body including all areas of the head. When areas of the head and chest becomes congested or blocked, snoring can be the result. Pressing or massaging certain points on the fingers and thumbs, stimulates a release of endorphins and energy that relaxes the muscles involved in snoring.
This increase in energy flow or nourishing Chi energy is what occurs when the AcuRest™ devices are applied to the hand at night just before falling asleep. The AcuRest™ devices utilize the science of Reflex Therapy so that when the thumb and index fingers are gently stimulated in a specific way three important changes will occur.
-Natural endorphins are produced which relaxes the tension that creates snoring.
-AcuRest™ supports restful sleep allowing the body to replenish the Chi energy that is essential to the healing process.
Therefore AcuRest™ works with the underlying causes of snoring, not just the effect. This approach is very different from other anti-snoring devices that only focus on symptoms and do nothing to help correct any imbalance.
In a constant effort to improve the dealer program in ways that are most beneficial to you, the dealer, we have been reanalyzing the current requirement of ordering 3 ionizers every quarter to maintain your Wholesale Account.
We believe it is most beneficial to change the requirement to an actual dollar amount to be purchased rather than forcing ionizer purchases. This means that every order you place (be it ionizers, brochures or whatever), will count toward your quarterly requirement to maintain your active Wholesale status. Simply place orders totaling $2500 or more every quarter and you will stay as an active Wholesaler with IonLife!
Latest in Touch Screen Technology- a gentle touch from your finger is all that is needed to change type and level of water. Screen is easy to read and gives a simple eloquence to any kitchen.
Voltage Regulator - This special feature allows for exceptional user control as you can now reduce the voltage if your water is very hard or increase the voltage if your water is very soft. In effect this gives a total of 49 different level settings instead of 9.
Flow Control Knob - This special feature has been, until now, only available on much more expensive ionizers. This enables you to control the flow of water easily on your ionizer which in turn affects the strength of the alkaline water and -ORP.
Remember effective immediately, when you sell ten ionizers in any 30 day rolling period, you are rewarded with a free Neptune. You may bring this to our attention by emailing Crystle@ionlife.org or Nicole@ionlife.org who will quickly verify and have your free Neptune forwarded to you!